What started as an apparent innocent attempt to buy cigarettes ended with police searching for a would-be robber who investigators say tried to empty the register at a local Wawa store.

Philadelphia Police released surveillance video Tuesday that shows a man wearing a green hoodie and black coat entering the Wawa store located at 6400 Torresdale Ave. in the Tacony section of Northeast Philadelphia in the early hours of Jan. 8.

According to police the man asked the employee behind the counter for a pack of cigarettes. As the two talked the suspect said “give me all the money in the register.”

The employee never opened the register during the short exchange. You see the man look around and leave the store after he was scared off by a customer entering the store.

He wound up making off with nothing and never threatened the employee, according to investigators.

You then see the suspect -- believed to be a thin man in his early 30s standing about 6-foot-2inches tall -- quickly leave the store and run off northbound on Torresdale Avenue.

This is one of a recent string of hold-ups and attempted thefts at Wawas in the area of Northeast Philly. A reward has been offered for information leading to a masked man believed responsible for some of those heists.

Anyone with information or who recognizes the suspect is asked to contact Philly Police.

The third person severely hurt after falling more than 40 feet to the ground when a fire escape broke off a Rittenhouse Square apartment building has hired high-profile attorneys to investigate the collapse.

Nancy Chen suffered multiple fractures and remains hospitalized after the fourth-floor fire escape she and two others were standing on collapsed on Jan. 12.

The 22-year-old public programs manager was attending a party at the John C. Bell apartment building in Rittenhouse Square and had been standing on the fire escape landing with two others -- Laura O'Brien and Albert Suh.

Both Chen and O'Brien suffered severe fractures. Suh was killed.

Chen hired attorneys Robert Mongeluzzi and Andrew Duffy to represent her as the investigation continues into what happened.

"Properly maintained and adequately inspected fire escapes simply do not collapse and kill people," Mongeluzzi said in a statement. He is representing victims in the Center City building collapse. "A fire escape, a critical life safety building feature, must be able to safely hold the weight of all foreseeable occupants. This fire escape failed miserably."

City officials said the fire escape had not been inspected by licenses & inspections officials in more than 50 years. Law only required the escape to be reviewed after installation.

An L&I inspection following the collapse found the entire fire tower to be imminently dangerous.

Chen's announcement comes a day after O'Brien and Suh's family filed a lawsuit in the case. They claim the building's owner The Khoramm Group failed to properly maintain the fire escape, which they allege was deficient.

NBC10 has been unable to reach the building's owners for comment.

When California pharmacist Kevin Kingma received a letter last fall notifying him that his high-deductible health plan was being canceled because of the Affordable Care Act, he logged into his state's health insurance exchange and chose another plan beginning Jan. 1.

Thanks to a subsidy, Kingma's monthly premium went down, from about $300 to $175, and his benefits improved.

But this month, Kingma logged into his bank's website and saw that his old insurer, Anthem Blue Cross, had deducted $587.40 from his account and had enrolled him in another of its insurance products for this year -- he says without permission.

Hundreds of other consumers are caught in the same predicament, insurers acknowledge. And the California Department of Insurance said it is exploring whether any laws were broken when insurance companies withdrew money from consumers' accounts for plans they didn't select.

Here's what happened to Kingma and others: When they received letters last fall, they were informed that their plans had been canceled. But within the letter, it also said that if they did nothing, they would be switched over to a different plan and if they had set up their payment to autodraft from their account, it would continue to do so.

Kingma said he didn't read the whole letter, just enough of it to know his old plan was being canceled.

Once he noticed the withdrawals from his account this month, Kingma said he tried calling Anthem's customer service hotline but couldn't reach anyone because of "high call volume." Dozens of consumers have reported long phone waits trying to reach Anthem.

Kingma then repeatedly faxed and contacted the insurer through its website. An Anthem representative first told him that he may only receive reimbursement for about half of January, until the date he actually canceled the new policy. Since then, it appears the insurer canceled his policy at the end of 2013. But as of Friday afternoon, it hadn't refunded Kingma's money, he said.

"I and a number of other former Anthem policy holders are stuck in Anthem's Kafkaesque nightmare as part of healthcare reform," Kingma, 57, wrote to me in an email.

Darrel Ng, a spokesman for Anthem Blue Cross, said in an email that insurers across California had moved members from canceled plans to new ones that comply with the law "and that transition retained their payment preference.

"In cases where members neglected to inform insurers that they had selected a new plan or informed insurers too late that they had selected a new plan, members are receiving a full refund for any amount paid."

Kaiser Permanente spokesman Chris Stenrud confirmed that his insurer has also found cases similar to Kingma's.

"Unfortunately, about 500 of our existing members in California who had automatic payment set up for their current plans were inadvertently charged before our systems recognized their enrollment in new plans through Covered California," the state's exchange, he wrote in an email. "We have identified the affected members and are in the process of contacting them to make them aware of the mistake, and of course, our commitment to refund the extra charge.

"We take this seriously, and want to assure our members that we will make them whole," he wrote.  

These actions may not fully satisfy the California Department of Insurance. Janice Rocco, deputy commissioner for health policy and reform, wrote in an email that insurers have cooperated with her agency and refunded premiums when questions arose, so "we hadn't been focused on what the potential legal violations might be."

She said insurers may have violated the law in two ways by deducting funds from customers' bank accounts electronically. "Moving a policyholder from one product to another would be considered a 2018material change' that would trigger a requirement in law to provide information about how to cancel the electronic funds transfer agreement. We did not see any notice of how to cancel an electronic transfer of funds in the policy cancellation notices, so there may be some violations of law in this regard." 

Beyond that, Rocco said, some of the new products used by two health insurers were technically "sold by one of the insurer's affiliated companies with which that policyholder had no prior electronic funds transfer agreement, so that might be another area of potential legal violations," she wrote.

It isn't known whether similar complaints have been lodged outside of California. But insurers in a number of states sent consumers letters saying they would be moved to new plans unless they said otherwise. (This letter was posted online by Politifact.) The Associated Press reported last month that at least 4.7 million people were told their old health plans were going away because they didn't meet the coverage standards of the Affordable Care Act.

In the meantime, consumers have taken to Twitter to voice their frustration. Here's a sampling of their tweets (ProPublica has not verified their claims):

@AnthemPR_CA I've been on the phone for 2.5 hours to cancel part of a plan I never purchased. Can you please help cancel it?

2014 gregmachlin (@gregmachlin) January 24, 2014

@AnthemPR_CA It looks like you had charged me for a cancelled plan, please refund.

2014 mortanyong (@mortanyong) January 18, 2014

@AnthemPR_CA Been trying to cancel my policy for a month. You stole money from my bank acct. Can't get anyone to help. What do I have to do?

2014 Kathi Kruse (@kathikruse) January 20, 2014

Kingma said the whole situation has left him frustrated.

"No business conducts fair business that way," he said in an interview. "In December, they should be telling customers, this is the plan you will be converted into, this is the cost. I don't put anything past large corporations."

Has your insurance been canceled? Have you tried signing up for coverage through the new exchanges? Help us cover the Affordable Care Act by sharing your insurance story.

A tanker truck filled with home heating oil was stolen off of a Philadelphia street as the area deals with some of the coldest temperatures of the season.

Philadelphia Police say a blue Mama’s Boy Heating Oil company truck was stolen from 58th Street and Whitby Avenue in Southwest Philadelphia sometime overnight.

Chris Thomas, the delivery company's owner, says he had left the truck parked outside at the location because he was having trouble with the brakes.

“So you got ice inside the air brake lines causing the air not to go through,” Thomas said. “So there’s an air shortage which means if I drive the truck with that much weight and if I can’t brake I would be in jail. You’d be interviewing a guy who couldn’t brake and killed some people.”

Thomas says the truck was filled with 3,000 gallons of fuel when it was taken -- worth nearly $13,000. Thomas told NBC10 exactly what he was thinking the moment he realized it was stolen.

"Honestly? What the -" he said. "They took my livelihood today. That was our main truck there. Whoever took it, knows about oil."

Thomas also believes that the culprit was following him prior to the theft.

“This is not no terroristic thing,” he said. “The average price right now wholesale is about $4 a gallon. So it was about almost 3,000 gallons on the truck so you do the math. It’s a hot commodity.” 

The theft took place as the city deals with arctic temperatures and sub-zero wind chills.

The truck has “Mama’s Boy” written on the doors of the cab, but does not have writing on the tank.

Police are asking anyone who may have seen the theft or noticed the truck to call them.

The Philadelphia region saw a series of positive trends in the residential market last year with boosts in sales and prices and a decline in inventory and days a home lingered on the market before being sold.

This is consistent with national trends. See story here.

For the overall region, the number of sales rose by 14.5 percent last year, according to the latest HomeExpert Market Report conducted by Berkshire Hathaway HomeServices Fox & Roach. Year-end median home sale prices nudged up by 2.4 percent to $210,000. Chester County posted the highest median sale price of $297,000, which is a 4.2 percent increase from 2012, followed by Bucks County at $269,900, which is a 3.8 percent increase, and followed by Montgomery County at $255,000, which was a 4.1 percent rise. Read more about this story on PBJ.com

More NBC10.com stories:

• Third Victim in Fire Escape Collapse Hires Personal Injury Firm
• More Snow on the Way
• Reputed Philly Mob Boss Freed

For more breaking business news go to PBJ.com

The Container Store will open its first Pennsylvania location this spring.

The retailer devoted to home-and-office organization will open March 8 at 630 W. Dekalb Pike in King of Prussia.

The Container Store Group Inc. (NYSE: TCS) is based in Coppell, Texas, in suburban Dallas. With King of Prussia, it will have 64 stores. Its only other area store is in Cherry Hill, N.J.

The store will have 40 employees. The training program is 263 hours — that’s equivalent to six-and-a-half work weeks. Read more about this story on PBJ.com

More NBC10.com stories:

• More Snow on the Way
• Heating Oil Truck Stolen
• Freed Reputed Philly Mob Boss: "I Feel Great"

For more breaking business news go to PBJ.com

A man described as the conduit through which Philadelphia Traffic Court judges passed political favors in a wide-ranging ticket-fixing scheme pleaded guilty Monday to federal corruption charges.
William Hird, the court's retired director of records, told U.S. District Judge Robert F. Kelly that he routinely sought special attention for cases involving individuals who were with the right union, or carried the right political ties.

Often under the direction of his boss, Administrative Judge Fortunato Perri Sr., Hird sent traffic citations to other magistrates for "consideration," a term prosecutors say he used as code when seeking ticket dismissals or a reduction in fines.

His is the fourth conviction in a case that led to federal charges against six Traffic Court judges and prompted state lawmakers to shut down the court last year. Its duties are now handled by a newly created traffic division of Municipal Court.

Hird, 68, declined to comment Monday. His lawyer, Gregory Pagano, stressed that much of what his client did happened under the direction of others. Hird has made no agreement to cooperate with prosecutors.

"It should be noted that he never profited financially or otherwise from his crimes," said Pagano.

Authorities have not alleged that Hird gained any benefit from his role in the scheme, though his boss, Perri, received free auto-repair and landscaping services, and home improvements for fixing tickets for various contractors.

According to the grand jury indictment, unsealed last year, Hird, a former carpet layer and tavern owner, was the linchpin for the court's systemic corruption.

From 1997 to 2001, he worked as Perri's personal assistant before receiving a promotion to court administrator - a position he held until his retirement in 2011.

For much of that time he doled out Perri's largesse, ensuring his boss' friends - including ward leaders, contractors, and a strip-club landlord - had their tickets farmed out to favorable judges.

Though not mentioned in court filings or during Monday's hearing, Hird is also alleged to have played a role in a ticket fixed for Pennsylvania Supreme Court Justice Seamus McCaffery's wife.

William G. Chadwick, who investigated the affair for the Supreme Court, said Hird helped shepherd McCaffery's wife, lawyer Lise Rapaport, through Traffic Court as she fought a wrong-way driving citation in 2010.

Chadwick's report alleges that McCaffery called Hird before his wife's hearing and summoned Hird with a text message when he and his wife arrived. The court supervisor met them at the door. Once inside, then-Judge H. Warren Hogeland dismissed the ticket.

McCaffery has said he had no knowledge of Hird's role as a ticket-fixer and only contacted the court to suggest a judge from outside of Philadelphia hear his wife's case because of his high-profile political position.

Both Hogeland and Perri pleaded guilty last year. Hogeland died months later from complications that developed during heart surgery.

Hird faces up to 315 years in prison and $4.5 million in fines at a sentencing hearing scheduled for April.

This story was reported through a news coverage partnership between NBC10.com and The Philadelphia Inquirer.

Local medical researchers say they are a step closer to finding a cure for one of the most common cosmetic plights – baldness.

A team of researchers at the University of Pennsylvania’s Perelman School of Medicine say they successfully converted adult cells into stem cells that regrew human skin cells, hair follicles and a hair shaft. That’s a first, according to researchers.

As part of the process, the team led by Professor George Xu implanted the converted stem cells, called epithelial stem cells, onto mice. Those cells, when grafted onto the mice, grew the human skin and the hair follicles, which researchers say were "structurally similar to human hair."

The professor, who credits his team of four researchers and other collaborators across the university with helping to make the breakthrough, says before this new method, doctors were able to produce only a limited number of the epithelial stem cells.

"We’re for the first time able to make an unlimited amount of epithelial stem cells," Xu said, which better facilitates hair regrowth. "The cells we use are from the same patient. We can just take some skin that we can make into stem cells."

Baldness affects half of all men by the time they turn 50-years-old, Xu says. As many as 30 million American women also suffer from hair loss. In 2012, an estimated $1.9 billion was spent worldwide on hair restoration, according to the International Society of Hair Restoration Surgery.

While the results are encouraging, the researchers say there are still hurdles to overcome before the process can be tested on humans and before baldness can be reversed.

There are two parts to regenerating human hair, according to Xu. The first is developing the outer structures with the epithelial cells. Next is a second set of cells, called dermal papillae cells, which assist in facilitating growth.

"So far, we cannot make the dermal part. And we’re working on it," Xu said.

Xu hopes that in the next five to 10 years, his team will be able to unlock the creation of dermal papillae stem cells and then provide a viable way to regenerate a person’s own hair.

“The hope is to make these personalized hair follicles in a research lab and then we will implant them into the patient,” Xu says.

While the research has been focused on regenerating hair growth, the methods also have the potential to help in other areas of the medical world. Xu says the methods his team is developing  could help with healing wounds and burns as well as fixing cosmetic issues in people.

Contact Vince Lattanzio at 610.668.5532, vince.lattanzio@nbcuni.com or follow @VinceLattanzio on Twitter.

Officials are investigating the cause of a water main break in Montgomery County.

The main broke Monday afternoon between Blair Mill Road and Sycamore Avenue in Upper Moreland Township. A lane was closed on Tuesday as crews worked on repairs.

Officials have not yet revealed how many homes were affected by the break.

Stay with NBC10.com for more details on this developing story.

Also on NBC10.com:

• School Shut Down for Water Main Break
• Back in Business After Water Main Break

Concert Ticket Giveaway
Official Rules
January 28, 2014—January 29, 2014

Win two 2nd row tickets to Jay Z's concert at Wells Fargo Center on January 29, 2014 and two bottles of GOLD JAY Z cologne.

PRELIMINARY INFORMATION: NO PURCHASE NECESSARY. A purchase will not improve your chances of winning. Void outside the WCAU terrestrial geographic viewing area (described below) and where prohibited. The Concert Ticket Giveaway (“Sweepstakes”) will begin on January 28, 2014 at 5:00 P.M. ET and end on January 29, 2014 at 12:00 P.M. ET (“Sweepstakes Period”). All times in the Sweepstakes refer to Eastern Time (“ET”). Odds of winning depend upon the number of eligible Entries (as defined below) received. Sweepstakes is subject to all applicable federal, state and local laws. PRIZE DOES NOT INCLUDE TRANSPORTATION OR PARKING.

ELIGIBILITY: Open only to permanent, legal U.S. residents who are physically residing in the WCAU terrestrial geographic viewing area in the counties of Berks, Lehigh, Northampton, Bucks, Montgomery, Chester, Delaware, and Philadelphia in the state of Pennsylvania; the counties of Burlington, Camden, Gloucester, Cape May, Atlantic, Salem, and Cumberland in the state of New Jersey; and the counties of New Castle and Kent in the state of Delaware, and who are eighteen (18) years of age or older as of the start of the Sweepstakes Period. Officers, directors, and employees of Sweepstakes Entities (as defined below), members of these persons’ immediate families (spouses and/or parents, children, and siblings, and their spouses, regardless of where they reside), and/or persons living in the same households as these persons (whether or not related thereto) are not eligible to enter or win the Sweepstakes. Sweepstakes Entities, as referenced herein, shall include WCAU, 10 Monument Road, Bala Cynwyd, PA 19004, and NBCUniversal Media, LLC, 30 Rockefeller Plaza, New York, NY 10112, (collectively, “Sponsors”), and their respective parent, subsidiary, and affiliate companies, and their administrative, advertising, and promotion agencies, and any other entity involved in the development, administration, promotion, or implementation of the Sweepstakes.

TO ENTER: To enter the Sweepstakes, during the Sweepstakes Period go to www.twitter.com, (“Twitter Site”) and (1) if you already have a Twitter account, log on using your Twitter user name and password, then become a follower of @NBCPHILADELPHIA by searching for "NBCPHILADELPHIA", clicking on the @NBCPHILADELPHIA icon and then clicking the "Follow" button or (2) if you do not already have a Twitter account, create a free Twitter account according to the instructions on the Twitter Website and follow @NBCPHILADELPHIA as indicated in (1) above. Please note that you must agree to comply with the Twitter Terms of Use in order to create a Twitter account. Once you become a follower of @NBCPHILADELPHIA, you will be required to submit a "Tweet" ("Statement") of one hundred and forty (140) characters or less with the hashtag “#NBC10WIN” and the @reply “@NBCPHILADELPHIA” (the "Entry"). You must include “#NBC10WIN” and “@NBCPHILADELPHIA” in your Statement or your Entry will not be valid. Statement will not affect your chances of winning. If your Twitter profile is set to the “Protect my Tweets” setting, your Entry may be disqualified and rejected as ineligible for consideration in the Sweepstakes.

All Entries become the property of Sponsors and will not be acknowledged or returned.

You must include “#NBC10WIN” in the Statement as part of your Entry to enter and be eligible for the Sweepstakes. You must have the permission of any person that you identify or otherwise refer to in your Statement. By entering the Sweepstakes, entrants grant Sponsors the non-exclusive, royalty-free, and irrevocable rights to use, reproduce, copy, publish, display, distribute, perform, translate, adapt, modify, and otherwise exploit the Statement and to incorporate the Statement in other works in any and all markets and media worldwide in perpetuity without additional compensation, notification, permission or approval. Entrants warrant that they have the sole and exclusive right to grant such rights to Sponsors and that the Sponsors' reproduction, publishing, displaying, and/or other use of the Statement will not infringe on any rights of third parties, including, without limitation, copyright, trademark, privacy, or publicity, or create claims for defamation, false light, idea misappropriation, intentional or negligent infliction of emotional distress, or breach of contract. If any Statement contains material that is violent, pornographic, obscene, illegal, inappropriate, or racially or morally offensive or if any Statement does not comply with these Official Rules or meet Sponsors’ standards for any reason, as determined by Sponsors in their sole discretion, such Statement (and the related Entries) may be rejected as ineligible for consideration and/or deleted from the @NBCPHILADELPHIA Twitter page. Entries must comply with all applicable laws, rules, and regulations. Sponsors shall have no obligation to copy, publish, display, or otherwise exploit the Statement.

Entries must be received before January 29, 2014 at 12:00 P.M. ET to be eligible for the Sweepstakes. Sponsors’ computer shall be the official timekeeper for all matters related to this Sweepstakes. You may enter one (1) time during the Sweepstakes Period. Multiple Entries received from any person or email address beyond this limit will void all such additional Entries. Entries generated by a script, macro, or other automated means will be disqualified. Entries that are incomplete, garbled, corrupted, or unintelligible for any reason, including, but not limited to, computer or network malfunction or congestion, are void and will not be accepted. In case of a dispute over the identity of an entrant, the authorized account holder of the Twitter account used to enter will be deemed to be the entrant. “Authorized account holder” is defined as the person who is assigned to a Twitter account by the Twitter Site. Entry constitutes permission (except where prohibited by law) to use entrant’s name, city, state, likeness, image, and/or voice for purposes of advertising, promotion, and publicity in any and all media now or hereafter known, throughout the world in perpetuity, without additional compensation, notification, permission, or approval.

PRIVACY: Entrants will have the opportunity to receive information from WCAU and selected partners by checking the appropriate box(es). If, at any time, you no longer wish to receive materials from WCAU or its partners, please go to its privacy policy, located at http://www.nbc10.com/privacy, or the applicable partner’s privacy policy and follow the procedures indicated.

WINNER SELECTION AND NOTIFICATION: On or about January 29, 2014, one (1) potential winner (“Winner”) will be selected in a random drawing by representatives of Sponsors from all eligible Entries received during the Sweepstakes Period. Sponsors will make two (2) attempts to notify potential Winner via direct message to potential Winner’s Twitter account in order to obtain potential Winner’s email addresses. Potential Winner may be required to execute and return an affidavit of eligibility, release of liability, and, except where prohibited, publicity release (collectively, “Sweepstakes Documents”) within four (4) hours of such notification. Noncompliance within this time period will result in disqualification, and, at Sponsors’ sole discretion an alternate potential Winner may be selected from the remaining eligible Entries. If potential Winner cannot be reached, is found to be ineligible, cannot or does not comply with these Official Rules, or if prize or prize notification is returned as undeliverable, potential Winner will be disqualified and time permitting, at Sponsors’ sole discretion, an alternate potential Winner may be selected from the remaining eligible Entries.

PRIZE: There will be one (1) prize awarded (“Prize”) to Winner. Prize will consist of the following: two (2) tickets for Winner and one (1) guest (“Guest”) to the Magna Carta Jay Z World Tour, scheduled to take place on January 29, 2014 at 8:00P.M. ET at the Wells Fargo Center, 3601 Broad St., Philadelphia, PA 19148 (“Event”); and two (2) bottles of JayZ GOLD cologne. Prize is subject to certain terms and conditions, as specified by issuer. Prize will be awarded “as is” with no warranty or guarantee, either express or implied by Sponsors. Prize does not include transportation or parking. Winner must be able to pick up Prize at the WCAU station, 10 Monument Road, Bala Cynwyd, PA 19004.

Estimated Retail Value (“ERV”) of Prize is four hundred and forty dollars ($440). Actual Retail Value (“ARV”) of Prize may vary. Any difference between ERV and ARV will not be awarded.

All details of Prize will be determined by Sponsors in their sole discretion. Sponsors reserve the right to substitute a similar Prize (or Prize element) of comparable or greater value. All taxes and other expenses, costs, or fees associated with the acceptance and/or use of Prize are the sole responsibility of Winner. Prize cannot be transferred by Winner or redeemed for cash and is valid only for the items detailed above, with no substitution of Prize by Winner. If Prize is unclaimed within a reasonable time after notification from Sponsors, as determined by Sponsors in their sole discretion, it will be forfeited, and time permitting, an alternate Winner may be selected from the remaining eligible Entries at Sponsors’ sole discretion.

Sponsors shall have no responsibility or liability for cancellations, delays, or any other change by any company or person providing any element of Prize due to reasons beyond Sponsors’ control, and are not responsible or liable for any expenses incurred as a consequence thereof. Date and/or time of Event is subject to change. Event is subject to cancellation. If Winner chooses to attend the Event with no, Guest, the remaining elements of Prize shall constitute full satisfaction of Sponsors’ Prize obligation to Winner and no additional compensation will be awarded. Guest, if any, may be required to execute and return releases of liability and, where legal, publicity releases (collectively, “Guest Documents”), which must be returned with the Sweepstakes Documents, or Guest portion of the Prize will be forfeited. If any guest is a minor, Winner must be such minor’s parent or legal guardian and must execute and return the Guest Documents on such minor’s behalf. Winner and Guest agree to abide by all venue rules and regulations in connection with Event. Location of seats at Event will be determined by Sponsors in their sole discretion. No other elements, including travel or hotel accommodations will be provided as a part of any Prize.

CONDITIONS: By entering the Sweepstakes, each entrant agrees for entrant and for entrant’s heirs, executors, and administrators (a) to release and hold harmless Twitter, Sweepstakes Entities and their respective officers, directors, and employees (collectively, “Released Parties”) from any liability, illness, injury, death, loss, litigation, or damage that may occur, directly or indirectly, whether caused by negligence or not, from such entrant’s participation in the or Sweepstakes and/or his/her acceptance, possession, use, or misuse of Prize or any portion thereof (including any travel related thereto); (b) to indemnify Released Parties from any and all liability resulting or arising from the Sweepstakes and to hereby acknowledge that Released Parties have neither made nor are in any manner responsible or liable for any warranty, representation, or guarantee, express or implied, in fact or in law, relative to Prize, including express warranties provided exclusively by Prize supplier that are sent along with Prize; (c) if selected as a Winner, to the posting of such entrant’s name on http://www.nbc10.com and the use by Released Parties of such name, voice, image, and/or likeness for publicity, promotional, and advertising purposes in any and all media now or hereafter known, throughout the world in perpetuity, without additional compensation, notification, permission, or approval, and, upon request, to the giving of consent, in writing, to such use; and (d) to be bound by these Official Rules and to waive any right to claim any ambiguity or error therein or in the Sweepstakes itself, and to be bound by all decisions of the Sponsors, which are binding and final. Failure to comply with these conditions may result in disqualification from the Sweepstakes at Sponsors’ sole discretion.

ADDITIONAL TERMS: Sponsors reserve the right to permanently disqualify from any promotion any person they believe has intentionally violated these Official Rules. Any attempt to deliberately damage the Sweepstakes or the operation thereof is unlawful and subject to legal action by Sponsors, who may seek damages to the fullest extent permitted by law. The failure of Sponsors to comply with any provision of these Official Rules due to an act of God, hurricane, war, fire, riot, earthquake, terrorism, act of public enemies, actions of governmental authorities outside of the control of Sponsors (excepting compliance with applicable codes and regulations), or other “force majeure” event will not be considered a breach of these Official Rules. Released Parties assume no responsibility for any injury or damage to entrants’ or to any other person’s computer relating to or resulting from entering or downloading materials or software in connection with the Sweepstakes. Released Parties are not responsible for telecommunications, network, electronic, technical, or computer failures of any kind; for inaccurate transcription of entry information; for errors in any promotional or marketing materials or in these Official Rules; for any human or electronic error; or for Entries that are stolen, misdirected, garbled, delayed, lost, late, damaged, or returned. Sponsors reserve the right to cancel, modify, or suspend the Sweepstakes or any element thereof (including, without limitation, these Official Rules) without notice in any manner and for any reason (including, without limitation, in the event of any unanticipated occurrence that is not fully addressed in these Official Rules). In the event of cancellation, modification, or suspension, Sponsors reserve the right to select Winners in a random drawing from among all eligible, non-suspect Entries received prior to the time of the event warranting such cancellation, modification, or suspension. Notice of such cancellation, modification, or suspension will be posted on http://www.nbc10.com. Sponsors may prohibit any entrant or potential entrant from participating in the Sweepstakes, if such entrant or potential entrant shows a disregard for these Official Rules; acts with an intent to annoy, abuse, threaten, or harass any other entrant, Sponsors, or Sponsors’ agents or representatives; or behaves in any other disruptive manner (as determined by Sponsors in their sole discretion). Sponsors reserve the right to modify these rules for clarification purposes without materially affecting the terms and conditions of the Sweepstakes.

DISPUTES: THE SWEEPSTAKES IS GOVERNED BY, AND WILL BE CONSTRUED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF NEW YORK, AND THE FORUM AND VENUE FOR ANY DISPUTE SHALL BE IN NEW YORK, NEW YORK. IF THE CONTROVERSY OR CLAIM IS NOT OTHERWISE RESOLVED THROUGH DIRECT DISCUSSIONS OR MEDIATION, IT SHALL THEN BE RESOLVED BY FINAL AND BINDING ARBITRATION ADMINISTERED BY JUDICIAL ARBITRATION AND MEDIATION SERVICES, INC., IN ACCORDANCE WITH ITS STREAMLINED ARBITRATION RULES AND PROCEDURES OR SUBSEQUENT VERSIONS THEREOF (“JAMS RULES”). THE JAMS RULES FOR SELECTION OF AN ARBITRATOR SHALL BE FOLLOWED, EXCEPT THAT THE ARBITRATOR SHALL BE EXPERIENCED AND LICENSED TO PRACTICE LAW IN NEW YORK. ALL PROCEEDINGS BROUGHT PURSUANT TO THIS PARAGRAPH WILL BE CONDUCTED IN THE COUNTY OF NEW YORK. THE REMEDY FOR ANY CLAIM SHALL BE LIMITED TO ACTUAL DAMAGES, AND IN NO EVENT SHALL ANY PARTY BE ENTITLED TO RECOVER PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING ATTORNEY’S FEES OR OTHER SUCH RELATED COSTS OF BRINGING A CLAIM, OR TO RESCIND THIS AGREEMENT OR SEEK INJUNCTIVE OR ANY OTHER EQUITABLE RELIEF.

WINNER ANNOUNCEMENT: For the name of the winner, available after January 30, 2014, visit www.nbcphiladlephia.com or send a self-addressed, stamped envelope to be received by March 30, 2014 to: Concert Ticket Giveaway, NBC10 WCAU, 10 Monument Road, Bala Cynwyd, PA 19004, Attn: Marketing Department.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Twitter. Entrants are providing information to Sponsors and not to Twitter.

Passengers on a SEPTA train were left stranded in the cold for about an hour after the train broke down.

A SEPTA train heading from Philadelphia to Trenton stopped around 5 p.m. at the Holmesburg station due to a power problem, according to SEPTA officials.

"We waited inside the train for almost an hour before the conductor asked us to get off the train," said Zachary Steinbrunn, one of the passengers. "He stated they had another train behind us and that they would back the train we were on out of the Holmesburg junction station and the other train would pull in."

The passengers were taken off the train at 6:13 p.m. and had to stay out in the cold as SEPTA officials worked to fix the problem.

"We waited over an hour in the cold with no information from the conductors on the status," Steinbrunn said.

Three trains that were following the broken train had to turn around and head back to Center City, causing further delays, according to AMTRAK officials.

At 7:17 p.m., the passengers were picked up by another train and continued towards Trenton. The broken down train was also moved from the tracks.

"The conductor on board said that they stopped outside of North Philadelphia station and switched tracks to make it over to us," Steinbrunn said. "He said they passed 2 other trains on their way to pick us up. We made it home without further incident."

SEPTA officials have not yet revealed what caused the train to break down.

A delivery man is fighting for his life after police say gunmen lured him to a home and then shot and robbed him.

Police say the victim, a delivery man for Panda Carry, an Oxford Circle Chinese restaurant, was called to a vacant home on the 6200 block of Kindred Street in Northeast Philadelphia around 7:40 p.m. When he arrived in his car, he was met by three men who robbed him. During the robbery, police say one of the men pulled out a shotgun and shot the victim in the chest.

The suspects then fled the scene. Investigators have not revealed how much money the suspects stole.

The unidentified deliveryman, who police say is in his 40's or 50's, was taken to Einstein Hospital where he is currently in critical condition. He is now undergoing surgery.

"These delivery type robberies occur often and they're very important to us," said Philadelphia Police Chief Inspector Scott Small. "Especially when the robbery results in a shooting."

Police say the suspects were wearing dark clothing but have not yet released a physical description.

If you have any information on this incident, please call Philadelphia Police.

Less than a week after a Philadelphia councilman raised concerns about deteriorating bridges in the city, a piece of concrete from a bridge in the Grays Ferry section was found on the street.

A passerby snapped a picture of a large piece of the 25th Street Bridge that had fallen on 25th Street and Washington Avenue. Thomas Mosher, a spokesman for city councilman Kenyatta Johnson, sent the photo to NBC10.

“Following up on the press tour we had last week, we've just been informed that a large piece of the 25th Street Bridge we brought you all to last week has fallen,” Mosher said. “The Councilman is adamant that CSX must come and address the concerns of the people of Philadelphia.”

CSX, the company responsible for the safety of the bridge, sent crews to remove the concrete from the street Tuesday afternoon.

"The piece was identified in a routine inspection and crews and equipment were brought in today to take it down," said a CSX spokesman.  "Crews will now replace the section that was taken down.  The work was done safely and by plan, with the area underneath secured."

Armand Salloum, who owns a business along 25th Street, says he's been clearing falling debris from the bridge for the past three decades. He also claims the conditions have only worsened in recent years.

"Everybody who sees this bridge is always afraid of it," Salloum said. "Our customers come by and they say, 'Oh my God.'"

Salloum fears that someone could eventually lose their life if the deterioration continues.

"This is concrete we're dealing with," Salloum said. "It just takes a chunk this big to go through a windshield and you're done." 

Last Thursday, Councilman Johnson, who serves as the chair of the Committee on Transportation and Public Utilities, held a press tour of the 25th Street Bridge. He also demanded answers from CSX regarding a train derailment that occurred earlier in the month.

Back on January 20, a train derailed near the Schuylkill Expressway (I-76), between South and 34th Streets. According to CSX spokesman Gary Sease, the 101-car freight train was headed from Chicago to Philadelphia when seven cars derailed on the Schuylkill Arsenal Railroad Bridge where it crosses over the Schuylkill Expressway and River from University City to Grays Ferry -- just south of the South Street Bridge. No injuries were reported but CSX officials still have not yet revealed the cause.

“I’ve had concerns about the state of our bridges and other vital infrastructure for a while now,” Johnson said. “I have contacted CSX numerous times with the concerns and complaints that have been brought to my attention by people of the 2nd Councilmanic District and others.”

NBC10 spoke with Johnson again after Tuesday's incident.

"We want CSX to be held accountable to how they maintain their bridges and their railways," he said. "More importantly, what's their plan? So we can stop further issues like this from happening in the future."

A CSX spokesman claims that the company has kept in touch with Johnson and his office.

"CSX has been in communication with Councilman's Johnson's office, and we understand his concerns and those of his constituents regarding the concrete," the spokesman said. "While the bridge is regularly inspected and structurally safe for train movements, we will work to better address these concerns."

Salloum isn't buying it however and says he's complained about the bridge before but that little has been done.

"It's never fun," he said. "They're never very responsive."

Johnson says he and representatives from CSX will have a conference call Wednesday afternoon.