While most items in teens' rooms are normal, there may be stash safes hidden in plain sight. Lower Gwynedd police school resource Officer Beth Sanborn is hosting an event Thursday at Wissahickon High School to educate parents on everyday items that are being used to hide what teens don’t want their parents to see.

As Rosalind Brewer, Starbucks chief operating officer, described learning about two black men arrested at one of her companies' Center City cafes, her words conveyed a broader sense of disbelief.

"This is disturbing that we get to this day and this happens," Brewer, an African-American woman, said in an interview with the Philadelphia Tribune on Monday. "After everything we talk about with our leaders, in our company and our stores that something like this could happen."

Starbucks is in the midst of a debacle that could have long-term implications for the coffee titan's image.

On Monday, Brewer and company CEO Kevin Johnson met with the two men, who remain unidentified. They also met with Mayor Jim Kenney and Police Commissioner Richard Ross.

The two men's attorney, Stewart Cohen, read a joint statement from the two men and the Starbucks officials Tuesday afternoon at his Center City office. Cohen declined to take questions.

Here is the statement in full:

"For the past several days, Starbucks CEO Kevin Johnson and my clients, the gentlemen involved in the incident at Starbucks that led to their arrest, have been engaged in constructive discussions about this issue as well as what’s happening in communities across the country. Mr. Johnson apologized on behalf of Starbucks. And the conversation continues today about how this painful incident can become a vehicle for positive social change. And the people at the center of this have come together, with civility common, purpose and a willingness to listen to one another and work towards a solution. Together we ask that the community respect this process. There will be more to follow."

Since arriving in Philadelphia on Sunday, Brewer and Johnson have been in full-court press mode. First, they promised to re-evaluate the policies and guidelines that involve patrons' use of Starbucks facilities, including in-store bathrooms and seating areas.

The men were arrested by as many as seven Philadelphia police officers Thursday afternoon while waiting for another person to arrive at the Starbucks at 1801 Spruce Street. A store manager called police on them after they asked to use the bathroom, were denied because they hadn't bought anything, then sat at a table.

That other person they were waiting for, Andrew Yaffe, who works in real estate in Philadelphia, arrived as the two men were being hauled off in handcuffs. They were released hours later without being charged. Starbucks declined to press trespassing charges that were allegedly the initial reason for the call to police by a store manager.

Yaffe has not responded to requests by NBC10 to discuss the incident.

Protests followed in the days since the arrests, which were caught on video.

Calls to boycott the chain of 28,000 stores across the world included messages like "Starbucks coffee is anti-black."

Johnson called the incident "reprehensible" more than once in his interview with the Tribune.

"They should have let those two gentlemen stay in the store and wait for the person they were meeting," he said. "There was no reason for [police to be called] if someone has a legitimate purpose for being in the store even if they don’t buy something the guidelines state you should let them stay."

He said the entire company would revisit its in-store policies, which can vary from region-to-region.

A Starbucks spokesman told NBC10 last week that in many American cities, including Philadelphia, only paying customers are allowed to use the cafe for its bathrooms and seating areas.

Johnson and Brewer said that policy and others would "need to be evaluated."

"Guidelines sometimes get sideways on the culture of the company," Brewer said.

Johnson said company employees would go through new training as well.

I think we’re going to uncover a lot when we go through this unconscious bias training," he said.

Listen to the communications between the pilot of Southwest Flight 1380 and Air Traffic Control at Philadelphia International Airport as the plane came in for an emergency landing.

Philadelphia Police have released the 911 call and dispatches made before and after the arrest of two black men at a Center City Starbucks that sparked several protests and outrage nationwide.

The first call was made by a manager at the Starbucks on 18th and Spruce streets Thursday at 4:37 p.m.

“Hi, I have two gentlemen in my café that are refusing to make a purchase or leave,” the manager says. “I’m at the Starbucks at 18th and Spruce.”

“Alright, police will be out as soon as possible,” the dispatcher replies.

Police also revealed the response timeline. At 4:40 p.m., the officers were dispatched. At 4:41 p.m., the officers arrived at the Starbucks.

At 4:44 p.m., the officers requested backup and a supervisor, claiming a “group of males” inside the store were causing a disturbance.

At 4:45 p.m., dispatch checked on the officers and sent additional backup. At 4:57 p.m., officers requested report numbers for the two arrests that were made. Finally, at 5 p.m., officers were en route to police headquarters with the two men.

The men were arrested by as many as seven Philadelphia police officers Thursday afternoon while waiting for another person to arrive at the Starbucks at 1801 Spruce Street. The store manager called police on them after they asked to use the bathroom, were denied because they hadn't bought anything, then sat at a table.

That other person they were waiting for, Andrew Yaffe, who works in real estate in Philadelphia, arrived as the two men were being hauled off in handcuffs. They were released hours later without being charged. Starbucks declined to press trespassing charges.

Yaffe has not responded to requests by NBC10 to discuss the incident.
Protests followed in the days since the arrests, which were caught on video.

Calls to boycott the chain of 28,000 stores across the world included messages like "Starbucks coffee is anti-black."

Starbucks CEO Kevin Johnson called the incident "reprehensible" and also met with the two men, who have not been identified. The men also met with Mayor Jim Kenney and Police Commissioner Richard Ross.

The two men's attorney, Stewart Cohen, read a joint statement from the two men and the Starbucks officials Tuesday afternoon at his Center City office. Cohen declined to take questions.

Here is the statement in full:

"For the past several days, Starbucks CEO Kevin Johnson and my clients, the gentlemen involved in the incident at Starbucks that led to their arrest, have been engaged in constructive discussions about this issue as well as what’s happening in communities across the country. Mr. Johnson apologized on behalf of Starbucks. And the conversation continues today about how this painful incident can become a vehicle for positive social change. And the people at the center of this have come together, with civility common, purpose and a willingness to listen to one another and work towards a solution. Together we ask that the community respect this process. There will be more to follow."

Starbucks plans to close all of its more than 8,000 US stores on May 29 for racial bias training in light of the incident.

A propane tanker truck crashed Tuesday afternoon on Interstate 95, shutting down the highway in both directions for three hours during rush hour in Delaware County, state police said.

The tanker truck flipped along the stretch of I-95 between exits 6 and 8 about 4 p.m., police said.

All northbound and southbound lanes of the highway were closed until about 7:15 p.m..

There were no injuries reported immediately after the crash.

A man aboard a Southwest flight that made an emergency landing in Philadelphia filmed as passengers breathing through oxygen masks braced for impact.

Former First Lady Barbara Bush has died at the age of 92. We take a look at her life and legacy and speak with a White House staffer who knew her.

A boy with autism who went missing has been found safe and was reunited with family early Wednesday.

The 17-year-old was last seen Tuesday at 9 a.m.

He was found around 2 a.m. Wednesday, Philadelphia Police said.

A Southwest Airlines flight from New York to Dallas suffered a catastrophic engine failure Tuesday morning that apparently sent shrapnel into the aircraft, shattering a window and causing the plane to suddenly depressurize while flying above 30,000 feet.

For the next 17 minutes, as the pilot diverted the aircraft to Philadelphia for an emergency landing, passengers onboard the aircraft wore oxygen masks and used in-flight texting and Wifi to reach out to loved ones in what they believed may have been their final minutes.

Chad Baur, in Dallas, said reading text messages from his wife while her plane's engine was failing were some of the most terrifying and intense moments of his life.

Baur's phone was in his pocket when his wife Gianna started texting Tuesday morning.

At first he didn't understand what she was telling him, then she sent a picture of herself wearing an oxygen mask.

"That's when i started to really panic. She said a flight attendant was praying over the loudspeaker, someone else was on the emergency phone screaming for medical help when they landed."

For the next few minutes, he said they both tried to tell each other everything they could in case they never spoke again.

At the time, Baur was alone in his apartment. He said he called both their parents while he and his wife kept texting. The messages read:

"They announce we have to land... I'm so scared... flight attendants are checking everyone's oxygen... it's so bumpy... it's an emergency landing"

Then she texted ...

"I love you so much"

"For the next five minutes, we just try to say all the things we would want to say to each other if that was the last thing we got to say," Baur said. "Me saying goodbye to my wife, who might have minutes left, and her trying to say goodbye to me who may have decades left."

During the plane's emergency landing, Baur said he didn't get any messages. Then finally he got a picture of the blown engine. He knew the plane was on the ground.

"I don't think I cried or even had an emotion until after she said she landed. That's when I kind of just lost it."

Baur said his wife of just three years practically never pays to get in-flight messaging. He's not sure why she chose to do so today but he said the experience has forever changed him.

"It's not every day, or every year, or every decade that something happens that makes you stop and just be grateful for life and the people you got to live it with, and this was that moment for myself and my family."

Though Gianna Baur escaped without injury, there were casualties.

A woman sitting next to a window was nearly sucked out of the airplane after her window was shattered. Passengers were able to pull her back in, but she was not able to overcome her injuries and she died at a Philadelphia-area hospital.

Baur's father-in-law, Todd Baur, spoke with NBC 5 Tuesday morning and shared Gianna's story and that she saw a woman drawn out of the plane only to be pulled back inside the cabin by quick-thinking passengers.

Philadelphia firefighters said a dozen other passengers were evaluated, though only seven needed treatment and none required hospitalization.

The cause of the engine failure is being investigated by the NTSB with the full cooperation of Dallas-based Southwest Airlines.

Before Wednesday night's Game 4 between the Flyers and the rival Pittsburgh Penguins, fans of the Orange and Black can show their support for their hometown team by grabbing some Flyers swag at Philly's Navy Yard. 

The Flyers will be giving out FREE playoff t-shirts, beads and other items during a special lunchtime giveaway near the Mercer Café. The event starts at noon.

The Flyers trail the Pens two games to one in their Stanley Cup Playoffs series after a tough Game 3 loss at home Sunday. They could be without key contributor Sean Couturier when they return to the Wells Fargo ice Wednesday night.

Gillian Kocher from the Pennsylvania SPCA and Bill Beck from Beck’s Cajun Café are teaming up for the “Po' Boys for Pups” campaign. Every Wednesday until the end of July there will be a different po' boy sandwich with 10 percent of the proceeds going to the SPCA.

Earlier this year, authorities accused Richard O'Rourke of stealing cyanide from Merck & Co.'s Montgomery County facility where he worked and then dumping it in a storm drain. On Tuesday afternoon, police found him dead of suicide.

Two brothers accused of assaulting and gunning down a young father during a fight over a pick-up basketball game inside a West Chester club are behind bars after being tracked down in Philadelphia.

Tyrell Jacobs, 23, and Timothy "TJ" Jacobs, 24, face murder charges in last week's caught-on-camera killing of 26-year-old Eric Brown.

U.S. Marshals working with West Chester police and Chester County detectives tracked down the brothers to a home on Robinson Street in West Philadelphia, Chester County District Attorney Tom Hogan said. TJ Jacobs had a gun on him when he and his brother were arrested around 6 p.m. Tuesday night, Hogan said.

"This was a senseless act of murder," West Chester Police Chief Scott Bohn said.

The men were arraigned on first-degree murder, aggravated assault, reckless endangerment and weapons charges Wednesday afternoon and held without bail, court records said.

"Now these two will face justice,"  Hogan said.

Officials said the brothers engaged Brown when he arrived at the Star Social club located along East Market Street on April 10. Surveillance video captured the brothers yelling at Brown before throwing punches and chasing him around the bar, West Chester police said.

"This was not a random act," Bohn said. "The victim was targeted." 

Brown attempted to escape through the back of the club, but became trapped in a back room. 

Officials said that's when the Jacobs brothers pointed guns at Brown before Tyrell pulled the trigger.

Brown was hit in the chest and later died at a nearby hospital.

Philadelphia's oldest continually operating jail will close within the next two years, city officials announced Wednesday.

Opened in 1927, the House of Correction on State Road in the city's Holmesburg section will be shuttered by 2020 due to its age and lack of modern security and public safety features, Mayor Jim Kenney and Prisons Commissioner Blanche Carney said in a statement.

Much of the facility is built with original materials from an older jail dating back to the 1800s. Also, officials say the jail was not built to accommodate programming such as education and job training.

“It’s our oldest facility by a lot,” Julie Wertheimer, chief of staff of Philadelphia’s office of Criminal Justice, said. “Its physical layout does not conform to modern practices.”

A decreasing prison population was also cited as a reason for the closure. The total number of inmates stands at 5,436, which officials say is a 20 year low.

The city credits a $3.5 million grant from the John D. and Catherine T. MacArthur Foundation’s Safety and Justice Challenge with reducing the inmate population.

The grant required city officials to develop programs and policies to cut the jail population by 34 percent over three years. With the system’s current numbers, there is a 32 percent decrease since July 2015.

“Mass incarceration begins with jails and the local justice systems in which they operate,” said Laurie Garduque, director of justice reform at MacArthur. “The closing of the House of Correction is an example of what can happen when local leaders commit to smart reforms that make their justice systems fairer and more effective, with the aim of protecting the wellbeing of individuals, families, and communities.”

The rate of violent crime is also down, according to the Philadelphia Police Department.

Right now, 178 inmates remain at the House of Correction. All individuals and staff from there will be moved to other jails on State Road, and this could possibly be done sooner than the 2020 closure.

The former Camden County Schools Superintendent helped turn things around before his sudden resignation this month. Paymon Rouhanifard reveals why he left and what's next for him and the district in an interview with NBC10.

A neighborhood traffic accident left a women spinning her wheels for months. A garbage truck ran over her mailbox. The trash company promised to cover the repairs but the payment never arrived. So she contacted NBC10 Responds.

One of Philadelphia's biggest Latin American events, El Carnaval de Puebla, is returning later this month after a hiatus in 2017 amid fears of ICE crackdowns in President Donald Trump's first year in office.

El Carnaval attracts up to 15,000 people from across the region and as far as New England and Chicago, organizers say.

Edgar Ramirez, one of the lead organizers, told NBC10 and Telemundo62 that the festival will be held April 29 and "this year, it'll be bigger."

Ramirez, who runs Philatinos Radio in Philadelphia, said concerns locally with the Immigration and Customs Enforcement agency remain, but organizers didn't want to again cancel El Carnaval, which will be in its 12th year.

"The festival maintains its essence, but this year we had more time to plan it," Ramirez said. "We decided to cancel the event last year out of consideration for the community. Many people of many places come to El Carnaval and we didn't want them to have any problems."

This year, four bands will be attending El Carnaval, with two coming all the way from Mexico. The huge festival celebrates the May 5, 1862, Battle of Puebla, at which Mexican forces defeated French invaders.

More than 400 carnavaleros, or marchers, have taken part in years past. Some of the carnavaleros made history on New Year’s Day 2016 when they marched in the city’s well-known Mummers Parade. Carnaval itself has often taken place on Ninth Street between Wolf Street and Washington Avenue, though it spills onto many of the side streets.

ICE's continuing arrests on a day-to-day basis "has us worried" in a broad sense, Ramirez said, but there have been no concerns related directly to the festival.

"We just want the community to feel good and comfortable," he said. "The people who participate in our event will be safe. Everyone is welcome. We extend our invitation for everyone to come to South Philadelphia to learn about the Mexican culture."

For more information about the festival and parade on April 29, go to El Carnaval de Puebla's official website.

First, say sorry. Second, promise new training.

That's how Starbucks executives went about their apology tour of Philadelphia after arriving Sunday. Three days earlier, a store manager at one of their Center City locations had called police on two black men who were waiting for a colleague to talk business.

Their subsequent arrests became a national embarrassment for the coffee titan. So CEO Kevin Johnson and COO Rosalind Brewer came to Philly to apologize to the two men, whose lawyer then issued a brief statement. Starbucks and the men are now "engaged in constructive discussions" to make the incident "a vehicle for positive social change."

The executives also said the company would require all of its employees to undergo "unconscious bias training." On Tuesday, Starbucks said its 8,000 stores in the United States would close May 29 for a day of training.

Philadelphia police Commissioner Richard Ross used another term, "implicit bias," in discussing his officers' actions during a Facebook Live.

But what exactly is unconscious bias? Can training prevent it? And in the context of the two men’s arrests, does the term even apply?

Unconscious bias, or, as it's technically known, implicit bias, is a snap judgment that psychologists have found to be an uncontrollable reaction.

Two experts in race relations — an anti-racism lecturer and a longtime University of Pennsylvania professor — both believe the term is being misused in the Starbucks incident.

Author Tim Wise, who has written seven books on race in America and has lectured for years on the subject, said there is cause for concern when the use of implicit, or unconscious, bias is used as a way to smooth over incidents like the Starbucks arrests.

"It’s also the way corporations use it and the concern a bit with the way Starbucks is using it, to paper over the horribleness of it," Wise said.

Sometimes, racism is just racism, he said. Implicit bias is something different. 

"It's not a decision that takes 15 minutes or 18 minutes, as the way this incident played out," he said of the time between when the Starbucks manager first encountered the two men and when they were led out in handcuffs by police. "It makes me think this was potentially explicit rather than implicit."

Chad Dion Lassiter, a professor of race relations and president of Black Men at Penn at the University of Pennsylvania, doesn’t like the way the Starbucks incident has been framed around the idea of an uncontrollable thought process.

He said the arrests are an outgrowth of longheld systemic racism, whether people want to call it that or not.

"I don’t know what unconscious bias is," Lassiter said. "What we do is we try to reframe it to anything but what it is: white institutional racism. Calling the cops, saying they trespassed, having no evidence they’re committing a crime."

If one does believe in implicit bias in personal interactions, an example would be a woman clutching her purse tight when a black man gets on the elevator, or a white driver reacting differently during a road rage incident depending on the race of the other driver.

"It could explain why a cop fires on a black kid instantly instead of on a white kid," Wise said. "It could explain a road rage reaction that has different outcomes when it involves a white driver and a black driver."

Lassiter said it's all about skin color, and dates back centuries.

"Implicit bias is an outgrowth of white supremacy," Lassiter said. "When you’re black, you’re seen as suspicious."

As far as the term goes, unconscious bias is a layman’s phrase for the actual psychological condition known as "implicit social cognition." 

The terms unconscious bias and implicit bias are basically interchangeable, Wise said, with unconscious being the preferred term in the corporate culture because "less people understand what implicit means."

Wise, whose lectures have taken him to more than 1,000 colleges and companies over 25 years

Training is never a bad idea, according to Wise, who has lectured at more than 1,000 colleges and companies over 25 years. But he said a one-off day doesn’t exactly instill great confidence in greatly improving the way staff treats certain customers in snap decision-making situations.

"A company like Starbucks has plenty of turnover," Wise said. "I'm a little worried about not just Starbucks, but any company, doing one-time training. Unless you were to have the same people there forever, you have to continually train people."

Unconscious bias training emerged in the last 20 years as companies, including giants like Google, sought to improve corporate culture and outward appearances. It has not been limited to racial interaction, but also gender and age-related relationships.

The origin of implicit bias in a person is believed to be as early as the formation of childhood cognition, "from the moment that socialization in a racialized society takes hold," Wise said.

One day of training will not undo 20-plus years of conditioning, he said, describing many of Starbucks’ employees.

The effectiveness of such training, and other like-minded programs that promote diversity, remains a well-studied topic in the business and psychological professions. Forced training is less effective than voluntary training, according to one recent study.

Lassiter said organizations like the Philadelphia Police Department and corporations like Starbucks use terms like implicit bias and unconscious bias to dance around what’s really occurring.

"We can't be afraid of black bodies and faces that make us act in an irrational manner," Lassiter said. "It goes back to the woman (store manager). What makes you think they were doing anything wrong?"

For black people, that question is incredibly taxing on everyday life, Wise said.

"Some medical research says this is actually harder to deal with because it is something that could happen at any time," he said. "If someone places a burning cross on your front lawn, you’re not like, 'Was that racism?' But if someone follows you around the grocery store, or if you’re pulled over for a tail light out, you find yourself asking, 'Is it really because a tail light was out, or is it because I’m black?"

"Black folks know how to cope with the burning cross, as horrible as that is. They’ve done it for hundreds of years," Wise said. "Now, every time they go out, it’s like, if it can happen at Starbucks, it can happen anywhere. It’s exhausting."

Playing without Sean Couturier was too much of a loss for the Flyers.

The Penguins took a commanding 3-1 series lead with a convincing 5-0 win over the Flyers in Game 4 Wednesday. After scoring five goals in a Game 2 victory, the Flyers have managed just one goal in their three losses during the series.

Evgeni Malkin scored a power-play goal just 4:33 into the game and Phil Kessel added his first goal of the series later in the opening period.

Penguins goaltender Matt Murray stopped all 26 shots for his second shutout of the series.

The Flyers’ power play finished 0 for 4 and is now 2 for 17 in the series.

It’s the first time the Flyers were beaten in Games 3 and 4 of a playoff series on home ice since the 1989 Wales Conference Finals.

Game 5 is scheduled for Friday at PPG Paints Arena in Pittsburgh (7 p.m./NBCSP).

• Unlike Game 3, the Flyers came out with a very timid start as they played with a real uncertainty considering Dave Hakstol had to make the necessary line changes in the absence of Couturier.

Once again, the Flyers were hounded by Pittsburgh’s pressure, which eventually led to Matt Read’s holding penalty three minutes into the game.

The Flyers were able to generate some sustained pressure after the initial 10 minutes. However, they lost all momentum when the Penguins converted a 2-on-1 between Malkin and Kessel after the Flyers had spent an entire shift in the Penguins’ zone.

• The Flyers resorted to dumping and chasing more often in Game 4 as Pittsburgh clogged up the middle of the ice and denied them clean entries.

The Flyers also had some inexcusable plays in the second period as they were caught offsides on a routine offensive zone entry and committed an unnecessary icing that led to their offensive ineptitude. As a result, the Flyers failed to generate a shot on net in the first 9:21 of the second period.  

• With Hakstol electing to keep Claude Giroux at left wing and moving Nolan Patrick up to the top line, the Flyers were weakened down the middle as Valtteri Filppula moved up to the second line and Jori Lehtera filled in as the third-line center. It presented clear matchup problems with the Penguins’ center combo of Sidney Crosby, Malkin and Derick Brassard.

On a number of occasions, the Flyers would dump the puck in and the Penguins would retrieve it with no pressure.

After falling behind early, Hakstol switched things up and moved Giroux to center with Jakub Voracek and Travis Konecny for a handful of shifts.  

• The Flyers desperately needed to have the better goaltending and that simply didn’t happen as Brian Elliott was pulled for the second time in four games after he allowed three goals on 17 shots.

While the Penguins easily dissected the Flyers’ PK on their power-play goal, Elliott had enough time to deny Kessel’s goal as the puck slid through his pads. Kris Letang’s goal was deflected off Andrew MacDonald’s stick and Elliott was visibly frustrated as there was nothing he could have done.

Hakstol had a quick trigger in pulling Elliott after three goals. In Game 1, Elliott wasn’t yanked until the Penguins made it 5-0.   

• Unquestionably, the Flyers’ best forward in this game was Nolan Patrick. The rookie center brought speed and a strong pursuit of the puck to his game that wasn’t matched by his teammates.

Patrick finished with a team-high six shots on goal, while no one else on the Flyers’ roster had more than three.

SkyForce10 was over a massive fire at a church on Chelten Avenue in Germantown. The building is a row home converted into a church. No injuries were reported.